NetIQ Operations Center (NOC) Documentation
Operations Center is enterprise level software that helps corporations to manage disparate network management systems. I managed and produced documentation for this solution for nearly 12 years. It was/is a robust solution that solved very complex problems in super customizable ways. Back in 2001, it was created by Managed Objects, and then later acquired by Novell, and then Attachmate NetIQ.
I was with the development team nearly from the very beginning. It may seem like a super large library of guides for a single solution…but over the years, the team developed what was really a suite of large-scale products under the umbrella of the Operations Center name….which meant having a ton of tasks and features to document…and some very complex topics. This software was ahead of the industry curve and other products didn’t come close to what this software did. Some don’t still.
I wrote many of the guides that you see in the NOC documentation library from scratch. At one point I had a team of writers as we worked to streamline and better standardize the documentation. This is the style guide that resulted from these efforts.
Here are some examples of guides that I authored:
- Release Notes (PDF)
- Implementation Checklists (PDF)
- Creating integrated diagrams and drawings using drawing tools (PDF)
- Configuring Service Level Metrics (PDF)
- Data modeling for network envionments and business services (PDF)
- Configuring and building dashboards (PDF)
- Configuration management system application (PDF)
- And many more…
View the entire library at NOC End-User and Developer Documentation (HTML & PDF)
“I’ve had the pleasure to work with Janet off and on for close to 15 years. Janet is a UX designer, graphic artist, developer and documentation specialist. She has an uncanny ability to create compelling intuitive user interfaces and designs. I have continuously sought out her consulting services to help design and build web based applications, mobile applications, desktop applications and documentation services. One of the many of her strong traits is her ability to quickly deliver on her work. She is a hard worker and consistently churns out her deliverables right away. Janet is a pleasure to work with. She is collaborative and willing to listen to good ideas. Her experience and intuition allow her to see through the fog of what you may be asking for and ask the right questions to deliver what you really want. I would highly recommend her consulting services to anyone looking for an expert at UI/UX design, graphic artwork, development and documentation services.”
“Janet is one of the best technical writers and graphic designers I have had the pleasure to work with. She can take a muddled, hard to navigate user interface and turn it into a thing of beauty…she did this with several of my initial designs. Her skills in human factors and ease of use combined with her graphic and writing skills make her an asset that is very hard to replace. She is a great person too!”
“Janet has many skills, but the most significant was putting a polished face on an emerging company, since it is much harder to create than it is to edit or change. Janet’s graphical design for the application client (of a client/server application) took excellent underlying technology from the simplistic look of a high school science project to a functionally well-designed and very professional look that has held up intact in the face of significant additions in the eight years since. I routinely stole items from her graphics library for my own use, because they conveyed that same sense of professionalism I needed. Janet also took product documentation from nearly non-existent to a full set encompassing a broad range of feature/function that was changing nearly every month. In the process, she developed and maintained a document template and a writer’s guide that were critical to my success in creating my own high-quality training material. Whatever your needs in the areas of design and writing, Janet will make a significant positive impact.”
“I have worked with Janet off and on for 15 years. She is an amazing user experience designer and technical writer. As a Product Manager, I consistently relied on her UI mock-ups and user experience guidance to create cutting edge Dashboards that were also intuitive and user friendly. Whether you need someone to create a mock-up for a brand new user interface, create a web page customized to your needs, or even to write the release notes for a product at the last minute (sorry Janet), Janet is someone you can trust to get the job done.”
Janet B Wayland
Other UX Technical Writing Projects
NFCU Digital Media
BoomTown API
Configuration Management System
NetIQ Operations Center (NOC)
CSC Cloud Style Guide & Proto-Personas